How to Forward Calls From RingCentral to Voice Assistant

Created by Brandi Weyant-Ceron, Modified on Thu, Oct 10, 2024 at 11:21 AM by Heather Perry

As soon as you're signed up for Smith.ai and have completed setting up your Voice Assistant, follow the directions below to change the settings in your RingCentral account to ensure your calls are being forwarded correctly.

RingCentral allows users to forward all company calls, individual extension calls, or calls on a specific schedule. This article will cover all the different options based on your needs, but first, you need to get your Smith.ai phone number.

Getting your Smith.ai phone number

Go to the Call Handling page of your Voice Assistant dashboard: https://app.smith.ai/vr/call-handling/
Your Smith.ai Number is at the top of the page. Copy it as we'll use it later.
Follow the instructions below based on how you wish to forward your calls from RingCentral.

Forwarding calls from an individual extension on RingCentral to Voice Assistant

RingCentral has changed their interface a few times, so now we recommend just going to their instructions here:

Follow these instructions.

Forwarding all company calls on RingCentral to Voice Assistant

Follow these instructions.

Forwarding after-hours calls on RingCentral to Voice Assistant

Follow these instructions, choosing “Forward to external number” and inputting your Smith.ai phone number.

Important tips:

Some users prefer to ring their personal cell number for 5–8 seconds, then fall back on their Smith.ai receptionists. If you choose to do this:
- Do not allow more than 10 seconds ring time to your cell phone. Even in this case, many callers may hang up before the call reaches the receptionists.
- Choose “Sequentially”, not “Simultaneously” for the option under “Phones Will Ring”
If your Voice Assistant has you as a transfer destination, the number must be different (e.g., transferred calls must go directly to your cell phone) than your main RingCentral number. Otherwise, it'll get stuck in an infinite loop!

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
If you're not yet a Smith.ai client, please schedule a free consultation to get started with our voice assistant or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.