Your Free Plan includes 25 answered calls every month — but not all calls are the same. This article breaks down exactly what counts toward your limit, what doesn't, and how to keep tabs on where you stand.
The three call types
Your Free Plan includes three separate call allowances. They're completely independent — using up one doesn't affect the others.
What counts as a real call
A real call is any inbound call answered by your AI Receptionist from an actual caller — a new prospect, an existing client, anyone calling your published number.
These count toward your 25:
A prospective client calling to ask about your services
An existing client calling to check on their matter
Calls from courts, clerks, or opposing counsel regarding scheduling or case updates
These do NOT count toward your 25:
Spam or blocked callers screened by your AI
Test calls you make from your browser in Quality Studio
Simulated calls run inside Quality Studio
Calls that don't connect (e.g. the caller hangs up before your AI answers)
How to check your usage
Your dashboard shows a real-time counter so you always know where you stand:
"7 of 25 calls used this month"
You'll see a warning state appear around 20 of 25 calls used — giving you time to add credits and enable Extra Calls before you hit your limit.
Your counter resets to zero at the start of every billing cycle. Unused calls don't roll over.
⚡ Getting close to your limit? Add billing credits and turn on Extra Calls so your AI Receptionist keeps answering beyond 25 — at $3/call, with no plan change needed.
Test calls and simulated calls: separate limits, different rules
Your 25 test calls and 50 simulated calls are for use inside Quality Studio — your built-in workspace for testing and refining your AI Receptionist.
A few important differences from real calls:
They reset monthly, just like real calls
There's no pay-per-extra option — once you've used your monthly allowance, that call type is paused until your next billing cycle
Results stay available — all your past Quality Studio scores and recommendations remain fully accessible even after you've hit your limit
⚡ Running a lot of tests? If you're actively refining your AI Receptionist, 25 test calls and 50 simulated calls can go faster than expected. Pro plans include higher allowances for both.
Frequently asked questions
Do spam or blocked calls count against my 25? No. Spam and blocked callers are screened by your AI without counting toward your monthly real call allowance.
What happens if I hit my limit? If Extra Calls is off (the default), the next caller routes based on your redirect settings. Add billing credits and toggle on Extra Calls to keep calls flowing. Do that here →
Do test calls count against my 25 real calls? No — test calls and real calls are completely separate allowances.
Can I roll over unused calls to next month? No. All three call types reset to zero at the start of each billing cycle.
Can I buy more test or simulated calls mid-month? Not on the Free Plan. When you reach your test or simulated call limit, those are paused until your billing cycle resets. Upgrading to a Pro plan gives you a higher monthly allowance.
Need help?
Questions about your usage or account? Reach out to support@smith.ai.
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