Caller ID - Why We Need It

Forwarding numbers that don't provide Smith.ai with Caller ID are charged for spam calls. 

If you'd like to keep your monthly bill lower, you must enable Caller ID in your phone system's routing software.

Smith.ai's spam-blocking system relies on Caller ID as the primary input. This means that once you identify a number as undesirable and block it, we can prevent it from ever reaching our receptionists (through your number) again.

When a number you are forwarding does not pass Caller ID to us, it means our Voice Assisant will answer calls, repeatedly, that should otherwise be blocked. For some of our clients, this means we are answering four times more spam calls than real calls. 

Forwarding numbers that do not provide us with Caller ID means:

• You will be charged for all spam calls that reach us through this number.
• You will not be able to block or whitelist calls that reach our receptionists through this number.

(You will not be charged for test calls since those can exist with or without Caller ID.)

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with our voice assistant or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.