How to Forward Calls From 8x8 to Voice Assistant

Getting your Smith.ai phone number

1. Go to the Call Handling page of your Voice Assistant dashboard: https://app.smith.ai/vr/call-handling/
2. Your Smith.ai number is at the top of the page. Copy it as we'll use it later. 
3. Follow the instructions below based on how you wish to forward your calls from 8x8.

Forwarding calls from 8×8 to Voice Assistant

How to forward your calls from your Admin Console

1. Log into your Portal.
2. Go to Settings.
3. Open your Account Settings.
4. Click on Call Forwarding Rules. Click the pencil icon to edit the call forwarding rules.
5. In the Forwarding window, type in your Smith.ai number in the Select target box, and it will register it as an external number. Click Save.
6. Click Save again at the bottom of the Call Forwarding Rules page.

Important tips:

• Some users prefer to ring their personal cell number for 5–8 seconds, then fall back on their Smith.ai receptionists. If you choose to do this:
  • Do not allow more than 10 seconds ring time to your cell phone. Even in this case, many callers may hang up before the call reaches the receptionists.
• If your Voice Assistant has you as a transfer destination, the number must be different (e.g., transferred calls must go directly to your cell phone) than your main 8×8 number. Otherwise, it'll get stuck in an infinite loop!

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with our voice assistant or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.