How to forward calls from Microsoft Teams to Smith.ai

Created by Dave Rocha, Modified on Tue, Dec 9 at 7:30 PM by Dave Rocha

The following steps outline how to set up direct call forwarding for your Microsoft Teams calls.

To start forwarding your calls, select Settings and more next to your profile picture at the top of Teams. Then select Settings > Calls.
Under Call answering rules choose Forward my calls, and then select New Number or Contact, then
enter your Smith number.

You can also find these settings (whenever you're in the Calls area) by selecting Don't forward (or Forward to voicemail, etc.) in the lower-left of Teams.

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