Blocked Numbers

Blocked numbers are not available if you do not provide Smith.ai with the Caller ID.

If there is a specific caller that you do not wish to speak to, you can block their phone number from reaching you and our receptionists. When anyone calls from that number in the future, they will receive a message letting them know they have been blocked. Once a caller has been blocked, you will not be charged for future calls from them (since they don't reach our receptionists).

You'll find this feature useful for:

• Undesirable sales calls
• Unwanted/rude callers
• Unwanted referrals

Adding Numbers to your Blocked List

There are two ways to add individual callers to your blocked list.

Option 1: Via the call summary

1. Click the “Always block this caller” link in the call summary.
2. 
3. The phone number has been blocked.

Option 2: Via the online dashboard

1. Log in to your online dashboard.
2. Navigate to the “call handling” menu on the left side toolbar.
3. Locate the section “Blocked Numbers” and click “add.”
4. Input the number(s) you wish to block and click “add.”

Removing a number from the blocked numbers list

1. Log in to your online dashboard.
2. Navigate to the “call handling” menu on the left side toolbar.
3. Locate the phone number you wish to remove in the “Blocked Callers” section and click the delete (trash can) icon next to it.
4. A pop-up will ask you to confirm the removal. Click “Remove.”
   

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with our voice assistant or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.