How to Forward Calls from Vonage to Voice Assistant

As soon as you're signed up for Smith.ai and have completed setting up your Voice Assistant, follow the directions below to change the settings in your Vonage account to ensure your calls are being forwarded correctly. 

Getting your Smith.ai phone number

1. Go to the Call Handling page of your Voice Assistant dashboard: https://app.smith.ai/vr/call-handling/
2. You'll see your Smith.ai number at the top of the page. Copy it as we'll use it later. 

1. Next, follow the instructions below based on how you wish to forward your calls from Vonage.

Forwarding calls from Vonage to Voice Assistant

Vonage may change its interface over time, so now we recommend just going to their instructions here to configure call forwarding rules: Follow these instructions

Important tips:

• Some users prefer to ring their personal cell number for 5-8 seconds, then fall back on their Smith.aiReceptionists. If you choose to do this:
  • Do not allow more than 10 seconds ring time to your cell phone. Even in this case, many callers may hang up before the call reaches the receptionists.
• If your Voice Assistant has you as a transfer destination, the number must be different (e.g., transferred calls must go directly to your cell phone) than your main Vonage number. Otherwise, it'll get stuck in an infinite loop!

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with our voice assistant or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.