How to Forward Calls From Google Voice to Voice Assistant

Getting your Smith.ai phone number

1. Go to the Call Handling page of your Voice Assistant dashboard: https://app.smith.ai/vr/call-handling/
2. Your Smith.ai number is at the top of the page. Copy it as we'll use it later. 
3. Follow the instructions below based on how you wish to forward your calls from Google Voice.

Forwarding calls from Google Voice to Voice Assistant

Important tips:

• Ensure that all devices are switched off in your Google Voice Settings, usually under the “Calls” menu. Directly below this is where you will see your Smith.ai Number enabled for Call Forwarding.
• Some users prefer to ring their personal cell number for 5–8 seconds, then fall back on their Smith.ai receptionists. Google Voice does not offer this option at the time of writing.
  • One possible workaround is to forward all calls to your personal cell phone and then rely on your cell phone provider to do conditional call forwarding.
• If your Voice Assistant has you as a transfer destination, the number must be different (e.g., transferred calls must go directly to your cell phone) than your main Google Voice number. Otherwise, it'll get stuck in an infinite loop!

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with our voice assistant or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.