Use AI Receptionist's background sounds to reduce the perception of "dead air" while your AI Receptionist is processing information, creating a more natural call experience. You can easily manage your AI Receptionist's background sounds from within your dashboard.

How to Adjust Your AI Receptionist's Background Sounds

Open your dashboard and navigate to AI Preferences, located in the sidebar.

Adjusting Ambient Sound

1. Under Background sounds, you’ll see the Ambient sound section. The default setting is "Lecture Room," which sounds like people talking quietly in the distance.
2. Use the dropdown menu to disable ambient sounds or choose a different sound environment. Options include:
   • None – No ambient sound.
   • Call Center – Background chatter and phone rings from a call hub.
   • Quiet Office – Low, steady office hum with minimal distractions.
   • Lecture Room – Distant murmurs and occasional classroom sounds.
   • Library – Quiet page turns.
     
3. Select the sound of your choice, adjust the volume level to your preference, and click Preview to hear the sound.
4. Click Save. The ambient sound will immediately be applied to your AI Receptionist calls.

Adjusting Thinking Sound

Thinking sound is off by default. This setting plays light typing noises when your AI Receptionist is processing or retrieving information during a call, signaling to callers that the AI is still present.

You can turn this setting on or off at any time by clicking the associated toggle. Changes are saved automatically and will take effect immediately.

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with AI Receptionist or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.