How to Connect your Acuity Scheduling Account to AI Receptionist

Our integration with Acuity Scheduling lets your AI Receptionist book appointments live over the phone, directly onto your calendar. With this integration enabled, you'll be able to set up instant AI scheduling for potential new customers or existing clients.

Follow the instructions below to connect your AI Receptionist to Acuity Scheduling, then enable AI scheduling in your call instructions.

Note: The Acuity integration requires Acuity's Platinum plan, since that's the plan tier with API access.

Connecting your Acuity Scheduling account

1. Go to your AI Receptionist Dashboard and open the Integrations tab.

2. Locate and select Acuity Scheduling from the Native Integrations list.

3. Click Connect. 

4. Sign in to your Acuity Scheduling account and authorize access. 

5. Once connected, you’ll see Acuity Scheduling appear on the Integrations page under the Connected section.

6. Now you're ready to enable AI scheduling! Follow the instructions below to complete setup and start scheduling.

Turning on AI scheduling for each caller type

Connecting your account doesn't turn on scheduling by itself. You still need to set up the configurations in  Caller Intake and select which caller type should be scheduled for an appointment.

1. Go to Caller Intake

2. Open the configuration for the caller type you want scheduled (for example, Potential New Clients).

3. Scroll to the scheduling option under What should we do next, and use the dropdown to select Acuity Scheduling.

4. Copy and paste your Acuity Scheduling, public link calendar URL

5. Click Verify

   1. Checking to confirm the link belongs to the Acuity account you connected, that it's a valid URL, and whether that calendar requires payment to book. If you require a payment to book, scheduling for that caller type requires a live agent to complete. 

5. Click Save. Your changes take effect immediately.

Questions? Contact us!

• If you're already a Smith.ai client and need help, email us at support@smith.ai or call (650) 727-6484.

• If you're not yet a Smith.ai client, get started with AI Receptionist or schedule a call with our team. We'll help you pick the plan that fits your business.