How to Set Up Frequently Asked Questions (FAQ)

Adding frequently asked questions (FAQs) to your account enables our system to provide quick, accurate answers to common inquiries from your callers. This helps streamline call handling, ensuring your callers receive high-quality service while reducing the time spent on routine questions.

Some examples of Frequently Asked Questions include: 

• Q: Do you offer consultations?
  • A: We offer a free thirty-minute consultation for new clients.
• Q: What payment methods do you accept?
  • A: We accept bank transfers and most major credit cards.
• Q: What is your fax number?
  • A: 555-123-4567

Note: You don't need to add your business location or hours, as those are populated in the Business Info section.

How to add FAQs to your instructions

1. Go to the AI Receptionist dashboard at https://app.smith.ai/vr/. 
2. Access your call-handling instructions by clicking the clipboard icon in the toolbar to the left. 
3. Scroll to the Frequently Asked Questions section at the bottom of the page and click Edit. 
4. You will see a pop-up modal with several question-and-answer fields. Enter the most commonly asked questions your business receives and a concise response you would like the AI Receptionist to provide.
    
   
   Note: You are limited to 50 questions, 50 characters per question, and 200 characters per answer.
   
   
5. If you need to add additional questions, click "Add another" at the bottom.
6. Once you are satisfied with the changes, click Save. You will see a green text box indicating that your changes have been saved. 

Questions? Contact us!

• If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.
• If you're not yet a Smith.ai client, please schedule a free consultation to get started with our AI Receptionist or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.